Q: When can I expect my first shipment?


If you purchased your box prior to the first of the month, or you are an existing subscriber, your POPSUGAR Must Have box is expected to ship by the 20th of the month, or the following business day, if the projected shipment date is a holiday, or as otherwise indicated in your Account. Please note, if your account was placed on a billing hold, you will be subject to further shipping delays. Your Subscriptions section in your Account will initially display that the tracking information for your box is "processing" while your order is processing. When your box ships out, the "processing" message on your account settings will update to reflect your tracking information. You will also receive an email with a tracking number so you can follow your package's progress.

Please note that while we do our best to maintain the projected shipment date, shipments may be delayed as a result of vendor issues, emergencies, severe weather, natural disaster, strikes, acts of government authorities, or other factors beyond POPSUGAR's reasonable control.




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