All Must Have purchases are final sale and nonrefundable. We do not currently accept returns of POPSUGAR Must Have x Neiman Marcus boxes and any box returned by a customer will not be eligible for a refund. In the case that your POPSUGAR Must Have x Neiman Marcus box does not arrive, POPSUGAR must be notified in writing within four (4) weeks of receiving your tracking information. If POPSUGAR is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of POPSUGAR.