Frequently Asked Questions
POPSUGAR Must Have Box Program Update June 18, 2020
- When is the last POPSUGAR Must Have box?
- What are you replacing the POPSUGAR Must Have box with?
- Will POPSUGAR ever bring back the Must Have box/another subscription service?
- Will the POPSUGAR Must Have x Neiman Marcus box still be available this Fall?
- Did you cancel the POPSUGAR Must Have quarterly subscription box program because of the novel coronavirus pandemic?
- I still have subscription credits. What will happen to those credits?
Must Have It
- What is Must Have It?
- What types of products will be offered via text messages from Must Have It?
- How do I purchase a product through Must Have It?
- Can I purchase past Must Have It products?
- Am I charged for the text messages I receive?
- How can I update my billing/shipping for my Must Have It account?
My Account
- Q: Where can I find tracking information for my subscription?
- Q: How do I update my password?
- Q: How do I update my email address?
- Q: What does it mean when my Must Have and POPSUGAR accounts have now been linked?
- Q: What does it mean when my Must Have and Facebook accounts have now been linked?
- Q: Where can I update my billing/shipping information for my subscriptions?
Membership
Billing and Shipping
- Q: What does it mean when my account is placed on a billing hold?
- Q: What is your return and refund policy?
- Q: Where does Must Have ship?
- Q: When will I be billed for my recurring subscription and 2019 Fall box?
- Q: What is your cancellation policy?
- Q: Will you charge sales tax on my order?