Frequently Asked Questions
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Store Credits
- Now that Must Have has transitioned to a quarterly box, what happens with my monthly box credits?
- What if I have box credits worth more than $75?
- What if I have a canceled subscription and I have less than $75 in store credit?
- Can my credit be applied to an annual subscription?
- Can my credit be applied to Add-ons?
Transition from the POPSUGAR Must Have Monthly to Quarterly Box
- As a current subscriber, how do I get the quarterly box?
- As a current subscriber, how do I opt out of receiving the quarterly box?
- I still have subscription credits, what will happen to those?
- What are the types of subscriptions I can sign up for?
- How do I get in touch with Must Have about these changes?
New Quarterly POPSUGAR Must Have Box
- Why is Must Have making the change from a monthly to a quarterly box?
- What types of products/brands should I expect in the new Must Have box?
- Why is the price of my box going from $39.95 to $75?
- Will the Limited Edition boxes still be available?
- How many products will come in each quarterly box?
- Will Add Ons still be available?
Must Have Add-Ons
- How do Must Have Add-Ons work?
- What is the deadline for making changes to my Add-Ons?
- When will my account be charged for Must Have Add-Ons?
- How and when will Must Have Add-Ons ship?
- Why can I not see the option to add Add-Ons to my Must Have subscription?
- What is your return and refund policy for Must Have Add-Ons?
Must Have It
- What is Must Have It?
- What types of products will be offered via text messages from Must Have It?
- How do I purchase a product through Must Have It?
- Can I purchase past Must Have It products?
- Am I charged for the text messages I receive?
- How can I update my billing/shipping for my Must Have It account?
Black Friday Sale
- What is the Must Have Black Friday Sale?
- Can a promotional or coupon code be applied to the Black Friday Must Have sale?
- What happens when my subscription is at the end of the 1-quarter or annual purchase?
- What are the available free gifts for the Must Have Black Friday Sale?
- Am I able to apply this Black Friday discount to a subscription I purchased in the past?
POPSUGAR Must Have x Neiman Marcus Box
- Will the POPSUGAR Must Have x Neiman Marcus box be included in my standard quarterly subscription?
- What is your cancellation policy for the POPSUGAR Must Have x Neiman Marcus box?
- Can I use a promotional code or account credit on my POPSUGAR Must Have x Neiman Marcus box?
- What is your return and refund policy POPSUGAR Must Have x Neiman Marcus box?
- When can I expect my POPSUGAR Must Have x Neiman Marcus box?
- What is the POPSUGAR Must Have x Neiman Marcus Box?
My Account
- Q: Where can I find tracking information for my subscription?
- Q: How do I update my password?
- Q: How do I update my email address?
- Q: What does it mean when my Must Have and POPSUGAR accounts have now been linked?
- Q: What does it mean when my Must Have and Facebook accounts have now been linked?
- Q: Where can I update my billing/shipping information for my subscriptions?
Membership
Billing and Shipping
- Q: What does it mean when my account is placed on a billing hold?
- Q: What is your return and refund policy?
- Q: Where does Must Have ship?
- Q: When will I be billed for my recurring subscription?
- Q: What is your cancellation policy?
- Q: Will you charge sales tax on my order?