Frequently Asked Questions
Must Have Add-Ons
- How do Must Have Add-Ons work?
- What is the deadline for making changes to my Add-Ons order?
- When will my account be charged for Must Have Add-Ons?
- Can referral credits be used for Add-On purchases?
- How and when will Must Have Add-Ons ship?
- Why can I not see the option to add Add-Ons to my Must Have subscription?
Gilt City Must Have Sale
- How does the Gilt City Must Have sale work?
- When is the Gilt City Must Have Sale?
- Is the Gilt City Must Have a recurring subscription?
- What is your return and refund policy for the Gilt City Must Have sale?
- Can the promotional code for the Gilt City Must Have sale be applied to a previous purchase?
- How and when will my box(es) from the Gilt City Must Have sale ship?
Must Have It
- What is Must Have It?
- What types of products will be offered via text messages from Must Have It?
- How do I purchase a product through Must Have It?
- Can I purchase past Must Have It products?
- Am I charged for the text messages I receive?
- How can I update my billing/shipping for my Must Have It account?
2017 Limited Edition Summer Box
Upgrade My Current Subscription
My Account
- Q: Where can I find tracking information for my subscription?
- Q: How do I update my password?
- Q: How do I update my email address?
- Q: What does it mean when my Must Have and POPSUGAR accounts have now been linked?
- Q: What does it mean when my Must Have and Facebook accounts have now been linked?
- Q: Where can I update my billing/shipping information for my subscriptions?
Membership
- Q: What will I receive in my POPSUGAR Must Have box?
- Q: When can I expect my first shipment?
- Q: How do Gift Subscriptions work?
- Q: Can I receive an earlier month's box?
- Q: How are you sourcing the products included in the POPSUGAR Must Have box?
- Q: How does the POPSUGAR Must Have Referral Rewards Program work?
Billing and Shipping
- Q: What does it mean when my account is placed on a billing hold?
- Q: If I have a 3- or 6-month POPSUGAR Must Have subscription, what happens at the end of my subscription?
- Q: What is your return and refund policy?
- Q: Where does Must Have ship?
- Q: When will I be billed for my recurring subscription?
- Q: What is your cancellation policy?
Gift Collection Boxes
- Q: How do Gift Collection boxes work?
- Q: What will I receive in my Gift Collection box?
- Q: Can I include a gift note in the box?
- Q: How will my Gift Collection boxes ship?
- Q: When will my Gift Collection box ship?
- Q: What is your cancellation policy?